Our Privacy Commitment
At Life App, your privacy and the security of your wellness data are our top priorities. We understand that your health information and progress photos are deeply personal, and we're committed to protecting them with the highest standards of security and transparency.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Account credentials and authentication information
- Communication preferences and contact history
Wellness Data
- Wellness goals and program preferences (joints, skin, or both)
- Product information and start dates
- Daily progress logs and discomfort ratings
- Milestone achievements and "wins" documentation
- Progress ratings and feedback
Progress Photos
Special Protection for Photos:
- All photos are encrypted and stored securely
- Photos are private by default and never shared without explicit consent
- You can delete your photos at any time
- Photos are used solely for your personal progress tracking
2. How We Use Your Information
Program Delivery
- Personalize your 90-day wellness journey
- Send daily reminders and educational content
- Track your progress and celebrate milestones
- Provide customer support and guidance
Communication
- Send program-related messages and reminders
- Provide educational content about temporary discomfort and expected benefits
- Respond to your questions and support requests
- Send important updates about your program
Program Improvement
- Analyze program effectiveness (in aggregate, anonymized form)
- Improve our messaging and support systems
- Develop better wellness tracking features
3. Information Sharing
We DO NOT sell, rent, or share your personal information with third parties, except:
Service Providers
- Email service providers for sending program messages
- Cloud storage providers for secure data storage
- Analytics services for program improvement (anonymized data only)
Legal Requirements
- When required by law or legal process
- To protect our rights or the safety of our users
- In connection with a business transfer or merger
4. Data Security
Security Measures:
- End-to-end encryption for all sensitive data
- Secure servers with regular security updates
- Access controls and authentication requirements
- Regular security audits and monitoring
- Staff training on data protection practices
5. Your Rights and Choices
Access and Control
- View and update your personal information at any time
- Download a copy of your wellness data
- Delete your progress photos individually or all at once
- Request deletion of your account and all associated data
Communication Preferences
- Opt out of non-essential communications
- Choose your preferred communication methods
- Adjust frequency of reminders and check-ins
- Unsubscribe from marketing messages (program messages will continue)
6. Data Retention
We retain your information for as long as necessary to:
- Provide you with our Services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Support your ongoing wellness journey
You can request deletion of your account and data at any time. Some information may be retained in anonymized form for program improvement purposes.
7. Children's Privacy
Life App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. International Users
If you are accessing Life App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by email and by posting the updated policy on our website.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: privacy@lifeapp.com
Phone: (561) 350-8269
Mail: Life App Privacy Officer
236 Inlet Way
Palm Beach Shores, FL 33404